A clear view for customers
Show which vehicles are preparing and which are ready, with collection instructions on the waiting-hall screen.
Products / QScreen
QScreen. Vehicle queues and collection displays.
Smart vehicle queue and collection display. Keep customers informed and simplify vehicle handovers with a live TV display, multilingual announcements and individual mobile alerts.
QScreenVehicle collection
Ready to collectDEMO 01
Please proceed to Counter 2
PreparingDEMO 02DEMO 03
Clear calls. Smoother handovers.
Your vehicle is readyDEMO 01 · Counter 2
From waiting to collection
Keep your team and customers in step.
Bring the staff queue, waiting-hall display and customer status updates together in one vehicle collection workflow.
Simple controls for staff
Manage queue details, call or recall a vehicle and complete the handover from a single staff panel.
More ways to stay informed
Combine screen updates and voice announcements with QR status checks and optional mobile notifications.
How QScreen works
One connected collection journey.
- 1
Add the vehicle
Staff create the queue entry, update customer details and assign the collection counter or location.
- 2
Keep customers informed
The preparing queue appears on connected displays. Customers can scan the reception QR code to check their own vehicle status.
- 3
Call for collection
Call or recall the vehicle with a screen update and voice announcement. Customers who opted in can receive a mobile notification on supported setups.
- 4
Complete the handover
Mark the vehicle as collected and find completed records in the searchable history.
Product features
Everything around a smoother handover.
Tools for the reception desk, waiting hall and customer’s phone.
Live waiting-hall display
Show ready vehicle plates, customer details and the preparing queue on a clear, large-screen display.
Simple queue management
Add vehicles, update details, call customers, repeat announcements and mark vehicles as collected, all from one staff panel.
Multilingual voice announcements
Announce vehicle collection in English, Arabic, Bahasa Melayu or Chinese, with an attention chime and supported female voices. Voice availability depends on the TV device and browser.
QR code vehicle status
Customers can scan a reception QR code and enter their plate number to check their vehicle’s status.
Personal mobile alerts
Customers can opt in to receive a phone notification when staff call or recall their vehicle. Background notifications require HTTPS, customer permission and a supported browser.
Instant screen updates
Keep connected TV displays and staff panels synchronised without manual refreshes.
Your brand on screen
Customise the business name, logo, collection instructions and announcement messages.
Flexible collection points
Direct each customer to the collection counter or location assigned to their vehicle.
Searchable queue & history
Find records quickly across Preparing, Ready and History, with search and pagination.
Protected staff access
Manage queue operations and display settings through a PIN-protected staff panel.
Saved records & automatic backups
Keep queue data after restarts, with daily database backups.
Flexible deployment
Run on a local Windows network or a cloud server, with configurable timezones and optional TV kiosk mode.
Your space. Your setup.
Configured around your collection area.
Waiting-hall TV
Use the large-screen collection display with your branding and instructions. Optional kiosk mode supports a dedicated TV setup.
Staff workspace
Give staff a PIN-protected panel for queue operations and display settings, with searchable records and automatic daily backups.
Customer access
Offer QR-based vehicle status checks and optional notifications. We can review your network, HTTPS setup and target devices with you.
Product enquiry
Bring QScreen to your waiting hall.
Tell us about your collection points, TV screens, preferred announcement languages and local or cloud deployment needs.
Which languages can QScreen announce?
English, Arabic, Bahasa Melayu and Chinese are supported, with an attention chime and supported female voices. Available voices depend on the TV device and browser.
How do customers check their vehicle status?
Customers scan a reception QR code and enter their plate number to view their vehicle’s status.
What is required for mobile notifications?
Customers must opt in. Background mobile notifications require HTTPS, customer permission and a supported browser. Notifications can be triggered when staff call or recall the vehicle.
Can QScreen run on our local network?
Yes. QScreen can run on a local Windows network or a cloud server. Timezones are configurable and TV kiosk mode is optional. Background mobile notifications still require HTTPS and browser support.
Can we change branding and collection instructions?
Yes. Customise your business name, logo, collection instructions and announcement messages, and assign collection counters or locations to individual vehicles.
Are queue records retained after a restart?
Yes. Queue records are saved after restarts, with daily database backups and searchable Preparing, Ready and History views.
Explore further
Services around QScreen.
Discuss your requirements with Benchmark Infotech in Kuala Lumpur, Malaysia, and explore services relevant to your project.